CRM MODULE
📞 Call Log & History
128
Total Calls Today
84
Inbound
32
Outbound
12
Missed
CALL HISTORY
| Contact | Company | Number | Direction | Duration | Handled By | Date & Time | Outcome | Actions |
|---|---|---|---|---|---|---|---|---|
| Rajesh Kumar | Northern Railways | +91 98100 12345 | 📥 Inbound | 12:34 | Priya S. | Today, 10:42 AM | Deal Discussed | |
| Priya Sharma | Metro Transit | +91 99200 67890 | 📤 Outbound | 8:12 | Rajesh K. | Today, 09:15 AM | Demo Scheduled | |
| IRCTC Support | IRCTC Ltd | +91 11 2345 6789 | ❌ Missed | — | Amit M. | Today, 08:55 AM | Callback Needed | |
| Deepak Rao | South Central Rail | +91 98800 34567 | 📥 Inbound | 22:47 | Deepak R. | Yesterday, 4:30 PM | Contract Discussed | |
| Neha Joshi | Alpha Logistics | +91 95500 56789 | 📤 Outbound | 5:20 | Neha J. | Yesterday, 2:00 PM | Price Objection | |
| Vikram Gupta | City Rail Solutions | +91 96600 45678 | ❌ Missed | — | Priya S. | Yesterday, 11:20 AM | Callback Needed | |
| Sunita Patel | Eastern Freight | +91 98500 78901 | 📤 Outbound | 15:40 | Rajesh K. | 2 days ago | Quotation Sent | |
| Amit Singh | Konkan Railway | +91 97700 23456 | 📥 Inbound | 6:18 | Amit M. | 2 days ago | Support Query |
📊 TODAY'S SUMMARY
Total Talk Time4h 28m
Avg Call Duration12m 34s
Conversion Rate24.3%
First Call Close8 deals
Callbacks Pending12
👑 TOP CALLERS TODAY
Rajesh Kumar
24 calls
Priya Sharma
18 calls
Amit Mehta
14 calls
Deepak Rao
10 calls
⚡ QUICK DIAL