🎫 HELPDESK & SLA TICKETS
Support ticket management & SLA tracking system
7
Total Tickets
3
Open
2
In Progress
2
Resolved
Support Ticket Queue
7 tickets tracked · SLA monitoring active
Live Monitoring
| # | Ticket No. | Subject | Priority | Status | Created | SLA | Actions |
|---|---|---|---|---|---|---|---|
| 1 | TKT-001 |
Signal System Malfunction at Station 4
|
🔴 High | ● Open | 06 Jul 2026 |
4h
|
|
| 2 | TKT-002 |
Invoice Discrepancy — GST Rate
|
🟡 Medium | ⟳ In Progress | 05 Jul 2026 |
24h
|
|
| 3 | TKT-003 |
GPS Tracker Not Syncing — Fleet #12
|
🔴 High | ● Open | 06 Jul 2026 |
4h
|
|
| 4 | TKT-004 |
Report Export Failing for Q3 Data
|
🔵 Low | ✓ Resolved | 03 Jul 2026 |
72h
|
|
| 5 | TKT-005 |
WhatsApp Integration Not Sending
|
🟡 Medium | ⟳ In Progress | 04 Jul 2026 |
24h
|
|
| 6 | TKT-006 |
CRM Login Issue — User Locked Out
|
🔴 High | ✓ Resolved | 01 Jul 2026 |
4h
|
|
| 7 | TKT-007 |
IoT Device DEV-003 Offline Alert
|
🔴 High | ● Open | 06 Jul 2026 |
4h
|
Showing 7 tickets
● Open: 3
● In Progress: 2
● Resolved: 2