SUPPORT MODULE
⚠️ Complaints & Ticket Management
8
Open Tickets
5
In Progress
184
Resolved (MTD)
1.8 hrs
Avg Response Time
TICKET & COMPLAINT RECORDS
| Ticket # | Customer | Issue / Subject | Priority | Created Date | Category | Status | Actions |
|---|---|---|---|---|---|---|---|
| CMP-1042 | Northern Railways | Real-time GPS tracker latency > 5 mins on Train #12042 | High | Today, 08:30 AM | Hardware | Open | |
| CMP-1043 | Metro Transit Corp | Incorrect CGST/SGST tax calculation in Invoice INV-002 | Medium | Yesterday, 02:15 PM | Billing | InProgress | |
| CMP-1044 | IRCTC Ltd | API integration sync error for passenger telemetry | High | 2 days ago | Software | Open | |
| CMP-1039 | Alpha Logistics | Delay in hydraulic buffer spring shipment | Medium | 5 days ago | Logistics | Resolved | |
| CMP-1035 | Konkan Railway | AMC welcome kit not received on email | Low | 1 week ago | General | Resolved |